Refund policy

What is the return policy?

Sealed, unopened products may be shipped back (at the customer’s expense) for a full refund within 10 days of purchase or for account credit within 30 days of purchase.

To qualify, the return package must be postmarked (accepted by the carrier) within the applicable 10- or 30-day window, based on the purchase date shown on your receipt. Original shipping fees are non-refundable.

Ship back to:

Natural Skincare and Acne Clinic
4325 Harlan St
Wheat Ridge, CO 80033

Damaged or Missing Items

If your shipment contains damaged products or missing item(s), you must notify us within 10 days of delivery. Please include:

• A photograph of the damaged product(s)
• A photograph of the packing slip
• A photograph of the damaged packaging, if applicable

If notification is received after 10 days, replacements cannot be provided.